Email [email protected] with the email address you used with us, what happened, the provider or action involved, and what you'd like us to do. We aim to acknowledge complaints within 2 working days and to respond within 10 working days where we can. Some cases take longer, for example when we need information from a provider, and we'll keep you updated. Our Complaints page sets out the full process.
If your complaint is about how helloBill handles your data, email [email protected], and if you're not happy with the response you can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
If your complaint is about your energy, broadband, water or other provider, for example your bills, your supply or your service, complain to that provider using its own complaints process.