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I want helloBill to set up my new broadband. Is there anything I should do first?

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Written by Shaquille Balasuriya

Yes — find out what leaving your current provider may cost you before helloBill sets up your new provider.

If you're moving home

Contact your current provider yourself. Tell them your move-out date and ask if there is an exit fee if you change to a new provider for your new address.

If they can serve your new address, many will offer to move the service with you and may charge an exit fee if you are still within your minimum term but want to change provider. If they can't serve your new address, ask them to waive it. A waiver isn't guaranteed, so get any agreement in writing.

If you're staying at the same address

Your new provider normally arranges the transfer, so don't cancel the old service separately unless they tell you to as part of that process. Before you start, check your current contract for an exit fee — outside your minimum term there often isn't one, and inside it you may be asked to pay for the remainder. Ask how any charge is calculated.

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