Sorting new utilities
Everything about setting up energy, water, council tax, broadband and your TV Licence through helloBill — what you signed, how payments work, what happens to your data, and what to do about the accounts you're leaving behind.
Costs
What it costs to set up your bills through helloBill, and how helloBill makes money.
Payments & bank details
How Direct Debits are set up, who can take money, and how your bank details are protected.
- What is GoCardless?
- Are my bank / Direct Debit details safe?
- Does helloBill store my bank details?
- Can helloBill take money from my account?
- Will I receive a confirmation of everything helloBill has done?
- Can I cancel a Direct Debit or undo what I set up?
- Will setting up a new provider affect my credit score?
Your new supply
What happens once a new supply is being set up, and what to check before you switch.
TV Licence payments
Why the first payments are higher, and how the payment schedule works.
Your data
What helloBill holds when it sets up your bills, how long it's kept, and your rights over it.
- Where is my data held?
- What does helloBill do with the data I put in?
- Where did helloBill get information about my home that I never gave?
- Is my data saved, and for how long?
- What about other people in my household who are named on a provider account?
- Can I see, correct or delete what helloBill holds, or withdraw consent?
- How do i delete my account and what happens to my data if i do?
- Where's helloBill's privacy policy?
If something goes wrong
Wrong details, delays, missing accounts and unexpected charges while setting up.
Closing accounts at your old address
Closing energy, water, council tax, broadband and TV Licence when you move, and getting money back.
- Does helloBill close my old accounts for me?
- What information will I need to close my old accounts?
- What do I need to do about my old energy account?
- I've already moved and haven't told my old energy supplier. What now?
- What do I need to do about my old water account?
- I've already moved and forgot to tell my water supplier. Is it too late?
- Do I need to tell my old council I'm moving?
- Will I get a council tax refund from my old council?
- I want helloBill to set up my new broadband. Is there anything I should do first?
- What do I need to do about my old broadband account?
- Do I need to send my old router back?
- When should I cancel my old Direct Debits?
- My old supplier owes me money and hasn't paid it. What can I do?
- Closing old accounts: where these answers apply