Set up or switch your home services

Questions about what the set-up and switch service costs and how helloBill is paid.

The form you filled in, the Letter of Authority, where your details come from, who they’re shared with and how long they’re kept.

Your bank details, Direct Debits, and cancelling a Direct Debit, a service or a set-up.

Switching energy or broadband without moving home: telling your current provider, exit fees, changing your mind and timings.

What happens while your new provider takes over, and if you’re still in a contract with your current one.

Who to contact once you’re set up, wrong details, a supply that hasn’t started, a missing account, an unexpected charge, or setting up another service.

Your old energy, water, council tax and broadband accounts when you move, and your old Direct Debits.